Product Manager, Payments and Small Business Software
[email protected] · (206) 555-0191 · Seattle
Professional Summary
Product manager with five years in product roles at a software company whose invoicing tools serve 40,000 small businesses. Decides what to build from customer interviews and usage data, works closely with engineering and design, and launched the company's first payments product. Professional Scrum Product Owner I. Seeking a senior product manager role in payments or financial technology.
Work Experience
Product Manager, Invoicing and Payments, Cascade Ledger Software May 2022 – Present
- Own the invoicing and payments area for 40,000 small business customers, leading a team of 8 engineers and 1 designer.
- Launched card payments inside invoices after 30 customer interviews and a 3-month pilot; 11,000 customers adopted it in the first year, adding $2.4 million in yearly revenue.
- Redesigned onboarding with design and engineering, raising the share of new sign-ups who send a first invoice within 7 days from 38 to 61 percent.
- Set up a monthly review of support tickets and usage data with support and sales; it shaped 6 of the next 10 features the team built.
Associate Product Manager, Growth, Cascade Ledger Software Mar 2021 – Apr 2022
- Planned and analyzed 25 A/B tests on the pricing and sign-up pages; the winning changes raised free-to-paid upgrades by 14 percent.
Customer Support Specialist, Cascade Ledger Software Jan 2020 – Feb 2021
- Answered about 40 customer questions a day and wrote 35 help articles on the features customers asked about most.
Skills
Customer interviews and discovery · Roadmap planning and prioritization · A/B testing · SQL and Amplitude · Writing product requirements · Jira and Figma · Pricing and packaging · Payments and invoicing
Certifications
Professional Scrum Product Owner I (PSPO I), Scrum.org (2023)
