Frequently Asked Questions

Getting Started

What is CVPoet?

CVPoet is a free online resume and CV builder. Pick a template, fill in your details, and export to PDF — no watermark, no credit card required. You can also publish your resume to a public link at cvpoet.com/@you and share it on LinkedIn or in a job application.

How do I create my first resume?

Sign up for a free account, pick one of our 4 templates from the gallery, and fill in the form. A live preview updates as you type. When you're ready, hit Export to download a PDF or hit Publish to get a shareable link. In the account editor you save changes with the Update button; the free guest builder keeps your draft in your browser automatically.

Do I need an account to use CVPoet?

Yes — an account is required so your resume saves between sessions and you can come back to edit. New accounts land on the Free plan immediately, with no credit card needed. Pro features (unlimited published resumes, per-resume custom colors, priority support) are optional.

Can I import an existing resume?

Yes. Use the Import your CV flow to bring in an existing resume from a PDF, Word document, image, or plain text, and CVPoet pre-fills every field for you.

Account & Authentication

How do I sign up for an account?

You can sign up using your email address (we send a magic link — no password to remember) or with Google or Apple single sign-on. All authentication is secure and encrypted.

Can I sign in with Google or Apple?

Yes. We support OAuth single sign-on with both Google and Apple accounts. This provides a secure, convenient way to access your account without remembering another password.

I forgot my password. How do I reset it?

CVPoet uses passwordless magic-link sign-in for email accounts — there's no password to forget. Just enter your email on the sign-in page and we'll send you a one-tap login link. If you use Google or Apple sign-in, manage your password through their respective platforms.

How do I delete my account?

You can delete your account from your account settings page. This action is permanent and will remove all your resumes, drafts, and account information within 30 days. We recommend exporting your data first via Settings → Export if you want a backup.

Pricing & Billing

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and debit cards through our secure payment processor, Stripe. All transactions are encrypted and PCI-compliant.

Is CVPoet really free?

Yes — the core resume builder is free forever. You can create unlimited drafts, export to PDF with no watermark, and publish 1 resume to a public link. Pro ($7/month) unlocks unlimited published resumes, per-resume custom colors, and priority support. See our pricing page for the full feature comparison.

Can I cancel my subscription anytime?

Absolutely. You can cancel from your account settings in two clicks. Paid features remain active until the end of your current billing period, after which you move back to the Free plan. Your published resumes and drafts are never deleted on downgrade — you just lose access to the Pro-only features (extra published links, custom colors).

Do you offer refunds?

We offer a 30-day money-back guarantee on annual Pro subscriptions. Monthly subscriptions are generally non-refundable, but we'll consider refunds on a case-by-case basis for exceptional circumstances — contact support and we'll work it out.

What happens if my payment fails?

If a payment fails, we'll retry the charge and send you email notifications. You have a grace period to update your payment method. If payment isn't resolved, your account moves back to the Free plan, but your data is preserved — nothing is deleted.

Resume Features

How many templates are available?

CVPoet ships 4 templates: Classic, Compact, Creative, and Bold. All templates are single-column and ATS-friendly, work in both light and dark mode, look right on mobile, and produce clean PDFs.

Can I customize the design of my resume?

Yes. Free users can pick a template and a brand-accent color from a fixed palette. Pro users get a full color picker for per-resume custom colors plus the ability to swap templates without losing content.

What's the difference between drafts and published resumes?

Drafts live in your account and only you can see them — you can have unlimited drafts on any plan. Publishing turns a draft into a public link at cvpoet.com/@you that anyone with the URL can view. Free plan supports 1 published resume; Pro lifts the cap.

Can I have multiple resumes for different jobs?

Yes. Create as many drafts as you want and publish them under different slugs. Pro users can publish all of them. We're also building per-job versioning (Phase 3) so you can keep a clean variant for each application.

Are CVPoet resumes ATS-friendly?

Yes. All templates produce clean, machine-parseable PDFs — no images-as-text, no background gradients behind text, no exotic fonts. Section structure is semantic and the text layer is selectable, so the major ATS systems parse your resume cleanly.

Export & Sharing

How do I export my resume to PDF?

Click the Export button in the editor. We render your resume on the server using headless Chromium and serve you a clean PDF — selectable text, A4 sizing, no client-side print-dialog hacks. The download takes a few seconds.

Will my PDF have a watermark?

Never. Free or paid, your PDF never carries a CVPoet watermark. This is a founding promise of the product, not a marketing feature we might revoke later.

Can I get a public link to share?

Yes. Hit Publish in the editor and your resume goes live at cvpoet.com/@your-username instantly. Share that link on LinkedIn, paste it in a job application, or text it to a recruiter. Edits to the resume update the public link in real time.

Can I export to formats other than PDF?

PDF is our export format today, and it downloads with no watermark, selectable text, and clean A4 sizing. DOCX export is on our roadmap.

Privacy & Security

How do you protect my data?

We use TLS encryption in transit, secure servers, and follow strict privacy practices. Your data is never sold to third parties. We're GDPR compliant and regularly audit our security measures. Read our Privacy Policy for complete details.

Who can see my resume?

Drafts are private — only you can see them when signed in. Published resumes are public via their share URL but are noindex by default, so they don't show up in Google. You can also unpublish a resume at any time, which immediately removes the public link.

Do you store my resume content?

Yes — we store your resume content in our database so you can come back and edit it. All data is encrypted at rest and in transit. We never read or look at the content of individual resumes except in narrow support scenarios where you've explicitly asked for help.

What happens to my data if I delete my account?

When you delete your account, all your personal data — drafts, published resumes, settings, history — is permanently removed from our servers within 30 days. This action cannot be undone, so please export any important data first.

How do I contact customer support?

You can reach our support team through the contact form on our website, by email at [email protected], or through your account dashboard. We typically respond within 24 hours on business days. Pro subscribers receive priority support.