IT Help Desk Technician
[email protected] · (505) 555-0128 · Albuquerque
Summary
Computer support certificate graduate (May 2026), CompTIA A+ certified, with 17 months as a student help desk assistant in a college's computer labs and four years of part-time customer service at an electronics store. Resolved more than 1,100 support tickets for students and faculty and set up 60 lab computers. Speaks English and conversational Navajo. Available full time for any shift.
Certifications
CompTIA A+, CompTIA (2026)
Experience
Work-study, 15 hours a week, campus computer labs and phone support line.
- Resolved more than 1,100 walk-in and phone tickets for students and faculty, from password resets and Wi-Fi problems to printer and software issues.
- Reimaged and set up 60 lab computers before the fall 2025 term, finishing 2 days ahead of schedule.
- Wrote 8 short how-to guides for the most common requests, now posted at every lab help desk.
Part time, 20 to 25 hours a week.
- Help 40 or more customers a shift choose, set up and troubleshoot laptops, phones and home Wi-Fi.
- Completed about 300 in-store device setups, including moving data and accounts from old devices.
Projects
Built a practice Windows Server domain with 10 test user accounts, group policies and a shared printer to rehearse common help desk tasks.
Education
Skills
Languages
English (Native) · Navajo (Conversational)
