IT Help Desk Technician
[email protected] · (505) 555-0128 · Albuquerque
Professional Summary
Computer support certificate graduate (May 2026), CompTIA A+ certified, with 17 months as a student help desk assistant in a college's computer labs and four years of part-time customer service at an electronics store. Resolved more than 1,100 support tickets for students and faculty and set up 60 lab computers. Speaks English and conversational Navajo. Available full time for any shift.
Certifications
CompTIA A+, CompTIA (2026)
Work Experience
Student Help Desk Assistant, Sandia Valley Community College Jan 2025 – May 2026
Work-study, 15 hours a week, campus computer labs and phone support line.
- Resolved more than 1,100 walk-in and phone tickets for students and faculty, from password resets and Wi-Fi problems to printer and software issues.
- Reimaged and set up 60 lab computers before the fall 2025 term, finishing 2 days ahead of schedule.
- Wrote 8 short how-to guides for the most common requests, now posted at every lab help desk.
Sales and Service Associate, Mesa Tech Outlet Jun 2022 – Present
Part time, 20 to 25 hours a week.
- Help 40 or more customers a shift choose, set up and troubleshoot laptops, phones and home Wi-Fi.
- Completed about 300 in-store device setups, including moving data and accounts from old devices.
Projects
Home lab: small office network Sep 2025 – Feb 2026
Built a practice Windows Server domain with 10 test user accounts, group policies and a shared printer to rehearse common help desk tasks.
Education
Sandia Valley Community College May 2026
Skills
Windows 10 and 11 support · Active Directory account and password resets · Microsoft 365 account support · Ticketing systems · Printer and Wi-Fi troubleshooting · Hardware installation and imaging · Clear phone and walk-in support
Languages
English (Native) · Navajo (Conversational)
